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id verification

a guide to verifying the account holder's identity

Each proof of ID you provide is scored according to a complex points system, so if you have additional documents,  you may want to submit them at the same time to ensure a higher overall score and avoid potential delay!

 

. . .for british expats

uk citizens,  living or working abroad

UK passports as ID for a British mailbox
photo id

At least one proof of identity for the Account Holder.

This could be your:
i)  Passport photo page
ii)  UK driving licence photo card
iii)  European Union travel ID Card
iv)  Other Government issued photo ID card

If you have two of the items on this list,  submit them both. . .   the extra points may make up for any shortfall in the address element of your overall ID score.

proof of address abroad

At least one proof of residential address:   (documents should be less than 3 months old and show the Account Holder's name).

using your previous uk address

Because it is often difficult to check the validity of addresses outside of the UK,  we may be able to accept documents that relate to your last address in the UK,  even if they are much older than 3 months.

or uk citizens of 'no fixed abode'

including boaters or other travellers without a fixed address

photo id

At least one proof of identity for the Account Holder.

This could be your:
i)  Passport photo page
ii)  UK driving licence photo card
iii)  European Union travel ID Card
iv)  Other Government issued photo ID card

In certain circumstances,  a driving license AND passport may provide enough points to satisfy the minimum requirement.

proof of address

If you have been of No Fixed Abode for any length of time,  we may be able to accept documents that relate to your last fixed address in the UK,  even if they are more than 3 months old.

For inland boaters:   We can also accept your current Canal & River Trust  (or other canal authority) license showing the name and registration number of your boat.


. . .for uk residents

of any nationality,  living in britain

Addresses for foreign nationals living in the UK
photo id

At least one proof of identity for the Account Holder.

This could be your:
i)  Passport photo page*
ii)  Any driving licence photo card
iii)  European Union travel ID Card
iv)  Other Government issued photo ID card

* For foreign nationals your passport is a required element but,  in certain circumstances,  a second form of photo ID may be required to satisfy the required score. . .   so if you have two items on the list,  submit them both!

proof of address

One proof of your UK address:   (documents should be less than 3 months old and show the Account Holder's name).

Examples include:
i)  A utility, landline telephone or internet bill
ii)  A bank, building society or credit card statement
iii)  A certificate of insurance
iv)  A pay slip or P45 / P60
v)  Any HMRC notice or benefits letter


foreign nationals abroad

non-uk citizens, living elsewhere in the world

ID verification for foreign nationals overseas
photo id

Because it is so difficult to check addresses outside of the UK,  we rely much more upon a process of official document validation that compares your submitted photo IDs with government databases from over 70 countries.

However,  you can submit two documents to reach the required score. . .   and these may include;

i)  A passport photo page
ii)  A National or State driving licence
iii)  A personal Identity Card
iv)  A residency permit
v)  Any other government issued photo ID

image standards

Images, whether scans or photographs, should follow these simple rules.

1:   The whole of the document must be shown within the image.   It should not be cropped or cut-off in any way.

2:   The image must be clear and in focus, with no redacted areas and no marks or reflections that prevent any part of the document from being read.

3:   The document should be as 'square on' to the camera as possible and not photographed at an angle.

don't worry!

We know that circumstances are different for everyone and there is no such thing as an 'average' customer.

Expost provides accommodation addresses, we don't create Companies or transact international finance. . .   and this limited role allows us the freedom to interpret HMRC rules on ID Verification,  and the flexibility to do whatever is legally possible to make the process easier for you.   If you need help,  please ask. . .   there is usually a solution!

ID processing usually takes less than 2 hours during the working week  (Monday to Friday).   Once verified,  the status of your account will automatically change to  'Active' and the mail forwarding controls will appear in your control panel.   Please note that you must verify your identity within seven days of registration to avoid the account being temporarily suspended.