is free of charge, all you pay is the onward postage at cost!
Use your secure controls to tell us whether to forward your mail on to you Daily, Weekly or Monthly. . . and when to send by Royal Mail, Signed-for or by Private Courier! You can also request a forwarding on Demand and your mail will be despatched within 24 hours, without affecting your normal schedule.
Similarly, if you have a Demand despatch sent using a different service, your normal sending instructions remain unchanged.
In all cases, your mail is consolidated into a tamper proof postal bag to protect your privacy, sent to your current forwarding address and the postal cost is debited from the balance in your Postage fund.
keeping you informed
If you request your mail to be forwarded on any tracked service ( Signed-for, International Signed-for & Tracked, or Private Courier ), we'll send you an email with the consignment reference and a direct link to your chosen carrier's on-line tracking facility, so that you can follow its progress.
We always send your mail according to your standing instructions, so please be careful when selecting Private Courier, especially if you are resident abroad. . . you may find yourself paying £50 or more to receive a single letter!
Our Mail Centre is manned 24 hours, seven days a week, and able to accept all out-of-hours courier deliveries. All outgoing post is collected from the Centre by the Royal Mail at around noon each weekday, and by private couriers according to their individual schedules.
Because our main postal delivery can arrive as late as 3pm, mail is always processed for despatch from 6am the following morning.
prohibited & restricted items
Certain types of goods are either prohibited in the post, or have legal restrictions placed upon their carriage.
We reserve the right not to forward mail if we have reason to believe that they may contain prohibited goods, so please take a few minutes to consider the FAQs below or, because similar restrictions are also applied by most private couriers, visit the Royal Mail website.