your mailbox is not just for letters!

Items up to the Royal Mail's 'Medium Parcel' format are included in your standard mailbox service, with a handling charge of a whole £1.50 to receive, store, process, insure and forward... making expatpost your ideal on-line shopping partner!

For more detailed definitions, you may like to review this simple mail size and weight guide.

forwarding parcels abroad

The Royal Mail weight limit for international parcels is 2Kg, (or 5Kg if it contains only printed matter such as books, magazines, documents or letters etc.)  Any parcels heavier than this must be shipped by private courier, or be deconsolidated into smaller packages; see below.

deconsolidating parcels for despatch

We will always strive to find you the cheapest, most cost effective, forwarding option.  Significant savings can often be made by re-packaging a parcel to reduce unnecessary bulk, or by breaking down a large parcel into two or more lighter items that meet the limits of a low cost carrier.  Only if the expected savings are achieved will we apply a manual handling surcharge.

If your parcel meets the criteria we'll email you for permission to carry out the work.

customs declarations

Any packet or parcel that is to be forwarded outside of the EU must carry a Customs declaration, or CN22.  You will be emailed for details of its contents and we will complete a CN22 declaration (or CN23 for higher value items) on your behalf, using the information you provide.

This rule also applies to any single item of Large Letter size or greater within a consolidated forwarding but, if the item's contents are obvious... a magazine in a clear cover for example, then the process is automatic and you will not be required to provide a declaration.

oversized or overweight parcels

Parcels over the mailbox maximum weight or size limit will not be rejected.  They will be processed and sent on independently of your normal forwarding, attracting a surcharge for the necessary manual handling.

If you expect larger parcels to arrive regularly... you may wish to consider an expatpost Commercial account.