why verification is necessary

Our parent company, Expost Holdings Limited, is a Trust & Company Service Provider, so all of our operations are governed by HMRC's Anti-Money Laundering Regulations 2007.   As a consequence, we are obliged to:
i)   check the identity of the Account Holder, and
ii)   to check the identity of a Director or Owner where a Company (Ltd. LLC etc.) is a named User.

Please note, however, that we also comply fully with the Data Protection Act 1998 and will keep any information you provide during the process private, safe and secure.   We will never sell or share your personal data with any other business, organisation or individual.

how the process works

In order to simplify verification, all mailbox accounts must be registered to an individual (the Account Holder).   For Business mailboxes, a Company name can be added as an additional User so long as the Account Holder is a named Director or beneficial owner.

Once you have registered and log into your mailbox control panel, you will see that your account status shows as 'Unverified'.  This temporary status means that incoming mail will be accepted, so you can begin to use your mailbox address immediately, but post cannot be forwarded or scanned until identity verification is complete.

To start the process, click on the 'VERIFY IDENTITY' button in your control panel and you will be taken to our secure upload form so that you can send photographs or scans of the required documents (see the list below) to our ID team.

The verification process usually takes less than 24 hours, then the status of your account will change automatically and additional forwarding controls will appear in your control panel.

Please note that verification must be completed within seven days of registration or the account may be temporarily suspended.

how to send your documents

Scan or photograph the documents you want to submit (photos taken with a smartphone or tablet are fine, so long as they comply with the quality requirements below) and save them in any image format including .jpg .png or .pdf.  A very simple upload form in your secure control panel lets you select and send the saved files directly to expost.

acceptable image quality

Images must be in colour and in high resolution.   For passports and ID cards, the whole of the document must be visible.   Images that are out of focus or that have been modified in any way will be rejected.

If you are unsure, or need advice, contact UK Support or email the verification team on

Identity documents for private mailbox users
Company mailbox Incorporation certificate